5 steps to better communication in the healthcare workplace!
Communication can be the key to a happy work place. Clear communication helps us prepare, understand, and work well with others.
In a healthcare job, communication is especially crucial because you work on a medical team with professionals who care for patients. Oftentimes, you will have to inform your coworkers about status updates, healthcare procedures, and crucial patient information. You will rely on each other to help patients during emergencies and in every day care.
You’ll also need to talk with patients about their medical procedures and diagnoses. Nurses often comfort their patients when they’re anxious or feeling unwell. Sometimes you may even have to help educate family members on home care and patient safety. All of these tasks require strong communication skills.
Occasionally, miscommunications may arise at work. As an allied healthcare professional, you’ll want to make sure that what you’re saying is clear and concise for your co-workers, patients, and supervisors.
Here are 5 steps to communicating clearly and effectively on the job:
1. Say what you mean
It’s crucial to say exactly what you mean during conversations. If you want others to understand what you’re talking about, make sure to be honest with your advice or opinions. If you’re talking with coworkers about patient care, it’s necessary to give clear, detailed, and accurate information on the situation. Since your patients’ health and well-being depends on your care, you need to help the healthcare staff understand what type of assistance your patients need. Always be straightforward and open with other staff members so you can work together to solve health problems for patients. Don’t hide any information since knowing even the smallest details could make a difference in a patient's health.
2. Speak with kindness
Kindness and empathy are key traits of a great healthcare worker. They are also effective and calming communication tools. As a healthcare professional, you’ll want to be kind to your patients, coworkers, and supervisors. Part of your job is to also be kind to patients. When you go out of your way to show that you care or use a positive affirmations, you will build a strong reputation for yourself and the healthcare facility for which you work. If there is a problem, talk with your coworkers in a clam and kind manner. Be mindful that you don’t sound condescending or rude to others. A gentle, warm-hearted voice can help maintain positive and supportive atmosphere.
Communication goes both ways. Remember that an important part of clear communication is listening to what the other people have to say. Listening helps inform us about important facts, details, and context. If you listen to your patients, you can pick up on health problems, even if they don’t directly say they have one. If you don’t listen you could miss an important detail about a patient’s health needs.
4. Use constructive criticism
If there is a problem at work, talk about the situation with coworkers or supervisors. As part of a healthcare team, you’ll want everyone to do their best. If you have some ideas of how the healthcare facility can run more smoothly, use gentle suggestions. Remember to keep your comments kind and use positive reinforcements. Your criticism should never be emotionally charged. Make sure the person you’re speaking with understands your meaning when you give feedback or suggestions to a problem.
5. Be personable
Always be honest, open, and kind when communicating with others. You can create a much stronger work environment and healthy relationships with your coworkers and patients if you get to know them as people. It’s important to let others know you value them as people and not just those who you work with or are responsible for. While you undergo your duties, ask patients and coworkers about their families or interests. Showing interest in others will help you learn more about their health habits and can make communication, and thus your job, easier! Impacting the personal lives of others can make you the ultimate care giver!
We hope these tips help you be self-aware and open when working with others. Using these tips can help create a safe and supportive work environment for both you, your coworkers, and patients. These communication skills can not only benefit your professionally, but also in other areas of your personal life.
Harris Casel features career-related advice in its weekly blog. If you’d like to develop your communication skills, learn more about one of our healthcare training programs. In a short amount of time you could graduate from our Melbourne, FL campus.